Privacy Policy

Last Updated: June 26, 2026

At PraiseFlix.com (owned and operated by PraiseFlix, “we,” “us,” or “our”), we are deeply committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile apps, or stream content via our smart TV applications (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Because we offer two distinct ways to experience our platform, the information we collect depends on how you interact with us.

A. In the Free Zone (No Account Created)

We believe in providing frictionless access to uplifting content. If you only use our Free Zone to watch free live Christian TV and movies, we do not require you to provide any personal information such as your name, email address, or phone number. We may automatically collect minor technical data to keep the streams running smoothly:

  • Usage and Device Data: IP addresses, device types (e.g., Roku, iOS, Android, Web Browser), operating system, and streaming quality metrics (to monitor for buffering or stream crashes).
  • Cookies and Tracking: Basic cookies to remember your viewing preferences or volume levels across sessions.

B. In the Premium Plan (Account Created)

If you choose to upgrade your streaming experience to unlock premium networks and unlimited cloud DVR, we collect the necessary information to manage your account and billing:

  • Account Details: Full name, email address, and a secure password.
  • Billing Information: Credit card numbers, billing addresses, and transaction history. Note: All payments are securely processed through an industry-standard, encrypted third-party payment gateway. We do not store your full financial data on our servers.
  • Cloud DVR & Library Content: Information regarding the specific live broadcasts, movies, or ministries you choose to record or add to your favorites.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve your faith-based streaming experience, specifically to:

  • Deliver and manage high-definition video streaming.
  • Process secure subscription transactions and manage premium renewals.
  • Power your unlimited cloud DVR storage, saving your recorded broadcasts safely.
  • Send account alerts, service updates, or responding to customer support inquiries.
  • Monitor platform health, prevent fraudulent activities, and maintain secure web infrastructure.

3. Sharing Your Information

We respect your privacy and never sell your personal information to third parties. We only share data with trusted service providers to help run our platform:

  • Payment Processors: To securely handle your monthly subscription fees.
  • Hosting & Delivery Networks: Infrastructure partners (like web hosting and Content Delivery Networks) that physically distribute the video feeds to your TV or phone.
  • Analytics Providers: De-identified data tools used to monitor app performance and traffic patterns.
  • Legal Obligations: We may disclose your information if required to do so by law, court order, or government regulation.

4. Children’s Privacy

Our platform is designed from the ground up to be a safe haven of wholesome, family-friendly entertainment. While our content is safe for viewers of all ages, our Service is directed to adults and account-holders. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and discover that your child has provided us with personal data without your consent, please contact us immediately, and we will promptly delete that information from our servers.

5. Security of Data

The security of your data is a top priority. We implement robust, industry-standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights (Depending on Your Location)

Depending on where you reside (such as California under the CCPA), you may have specific rights regarding your personal data. These rights generally include:

  • The Right to Know: You can request a summary of the personal information we hold about you.
  • The Right to Delete: You can request that we completely erase your account history and personal data.
  • The Right to Correct: You can update inaccurate account details directly inside your profile dashboard.

To exercise any of these rights, please contact our support team using the email address provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect modifications to our platform features or evolving privacy laws. We will notify premium users of any material changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy, please reach out to us at:

  • Email: hello@praiseflix.com
  • Mailing Address: 425 Jefferson Ave. Toledo, Ohio 43604